Neither need to be a full page half a page on both is fine. Pg 1. Communication: Communication is the sharing of information between two or more individuals or groups to reach a common understanding. Elaborate on the factors that are important to ensure communication is effective and efficient in the workplace. Pg 2. Customers: Organizations produce outputs that are consumed by customers. Because customers are vital to the organization’s survival, it is important for managers to correctly identify customers and promote organizational strategies to respond to their needs. Discuss two operations management techniques that have been adopted by managers in an effort to attract customers with improved products. In which industries may those techniques be best utilized?
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