A small public relations firm that prides itself on customer satisfaction has been experiencing several employee-related problems. Employees in this company work in project groups consisting of three to seven people. These groups work closely together for long periods of time on various customer accounts. In the past six months, customers have complained about the effectiveness of employee decisions, the quality of interactions theyve had with the groups both electronically and face-to-face, as well as the timeliness and quality of the groups final products. Some of the more minor, but important, accounts have been lost. On top of this issue, employees in project groups are becoming disgruntled with one other and complain of conflicts and interpersonal problems, as well as a lack of motivation and leadership. Complaints to managers about project group members have nearly doubled. You have been hired as a team of organizational communication consultants to develop a report evaluating one of the problems in the firm and offer possible solutions. Assume that your group will be developing only one of various reports to deal with the firms problems. You should have a fairly narrow focus for what you want to accomplish. In other words, do not try to tackle all of their problems; just focus on one part. What Awaits you: On-time delivery guarantee Masters and PhD-level writers Automatic plagiarism check 100% Privacy and Confidentiality High Quality custom-written papers
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