Through a three to five page individual paper, analyze and outline an internal and/or external service issues at your place of employment (or company of your choice).
Choose an opportunity to apply a continuous lean improvement application discussed in class and referenced in the text book. Examine the present state, the issues and opportunities and your proposed solution using some of the techniques learned in class.
Please use APA style, double spaced, properly cited sources (as outlined in Supplemental statement).
Understand what is meant by internal services. It is the management of services required to support the activities of the larger organization. Services can include accounting, data processing, engineering and maintenance.
The internal customers are departments within the organization that require such services. For Example: Procurement needs Accounting & Engineering assistance to perform their functions.
Choose your own company or one you admire or perhaps another you see operational issues within. It can be a success story or you can take on the role of management consultant and note the issues and make your own suggestions.
You will generally find that at the core of service, internal service is like the foundation of a house. With the appropriate internal service defined as having proper personnel staffed and assigned, role definition, established internal practices and on going training it lays the groundwork for external services success.
Course Text :
Trent R.J. (2008). End–to-end lean management: A guide to complete supply chain improvement.
Fort Lauderdale, FL: J. Ross Publishing
*** so you choose any famous company in America *****
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