1]Evaluate rather than describe the role of the office.
2]What are the strengths and weaknesses of the PO.
3]Remember you are considering what a complaint handler does.
4]MP filter issue – relate to case load – statistics
5]Firefighter dealing with cases as they are referred rather than
6]Firewatcher ? conduct own initiative investigations.
7]Principle of good administration: what are they, why are they relevant.
8]Essential to use examples of actual cases e.g. Ministry of Works and Pensions case.
9]what is maladministration
10]Website great source to use please please use cases please don’t forget and English law